Are you having problems with the Studo app and looking for the right solutions to fix it? Here you will learn how to proceed in case of problems with Studo on iOS or Android devices.
A small note beforehand: Please be aware that not all errors that occur in Studo can be fixed directly by Studo as the app developer. The reason for the error can also be the software or hardware of your smartphone or tablet.
Studo always crashes, Studo hangs or Studo does not respond, Studo does not load, Studo does not start, Studo cannot be opened.
In this case, it may help to reinstall the app from the App Store. Of course, you will not lose your PRO version or the information stored in Studo, as long as you log back in with the same Studo account which is linked to your phone number. Read more here.
If reinstalling the app hasn't fixed the problem, please also make sure that your smartphone has an up-to-date version of the operating system (iOS or Android) and that other system-related apps (e.g. Chrome or Play Services on Android) are up to date, as well.
Another helpful measure is to restart your device. This will reload system components, which can also fix the error.
If you still experience problems after having done these steps, please contact us in the support area directly in the top right corner in the Studo app. If this is not technically possible, we can help you via email to firstname.lastname@example.org. In the email, please specify exactly, what the problem is, which iOS/Android version and device model you have, and which phone number your Studo account is linked to. If an error appears in combination with an error message, please also take a screenshot and send it as an attachment.
We do our best to fix all errors in Studo immediately. However, this requires these errors to be reported to Studo Support. That's why we don't mind if several people report the same bug - it's better if one bug is reported several times than not at all ;).
Studo has no internet connection, Studo loads very slowly
Studo uses the internet connection of your device. Please make sure that your device has a good internet connection and that Studo is not blocked by a firewall, an anti-virus app, a DNS app, a privacy app, a cleaner app, a VPN app or an ad blocker app. You can also try turning your Wi-Fi on and off.
Also, please try to restart your device. This will reload all apps and completely reestablish the internet connection.
If you cannot access your university's services via other web browser apps or mail apps on your smartphone, please contact your university's support. Some universities block connections from foreign Internet accesses. In this case, Studo Support is the wrong recipient.
Studo displays incorrect information or information is missing
If, for example, a course, a date, an exam result or a study program is missing or incorrectly displayed in your Studo, please immediately contact Studo Support in the upper right corner in the app. There we can help you and fix the problem for you. Screenshots of your problem can greatly reduce the time needed to solve the problem: Please send us a screenshot of what you see in the Studo app. For comparison, it is also very helpful for us to get a second screenshot from your university system, where we can see how the information should actually be displayed. After a report, we can take care of the problem immediately. We are happy if we can improve Studo for you or your fellow students. If your fellow students have the same problem, it helps even more if all the people concerned contact us. As we are then able to isolate the problem more quickly.
The Studo app can't be downloaded or updated from the App Store.
On your device, your App Store is responsible for installing apps and updating them. The Studo app is installable in all countries worldwide where your App Store can be used. The system requirements are iOS 11.0 or later (released by Apple in 2017), or Android 5.0 or later (released by Google in 2014). Older iOS versions or Android versions are unfortunately no longer supported by the respective operating system manufacturer.
Please make sure that you have enough free space on your device to install or update the Studo app. Please note that the amount of free space required during the installation process will exceed the app size, as the app needs to be downloaded and unzipped. As a rule of thumb, it is recommended to always have 1 GB of free disk space.
If you meet all of the above requirements but still cannot install the app, the error is most likely still not with Studo but with your device. If you have an iOS device, please read this support article from Apple. If you have an Android device, please follow the steps in this Google support article.