Are you wondering why you don't get push notifications when Studo is closed? 🤔 Then this function is most likely deactivated for Studo in your device settings.
Why am I not getting push notifications?
On some Android smartphones, when an app is closed, push notifications for individual apps have to be enabled separately. If you do not receive notifications about e.g. new emails in Studo, then it's best to check your system settings right away, so that you too can benefit from the cool feature and always be informed about current happenings! ✌🎓
Of course you can decide for yourself what you want to be notified about in the Studo app. Simply go to Settings > Notifications in the side menu of the Studo app and define the desired options (Info: some notifications are only available as PRO users). You can activate or deactivate the chat notifications in the chat tab for individual channels so that you are only notified of what really interests you.
How can I activate push notifications for Studo on my device?
To ensure that you continue to receive push notifications after you close the app, you must configure your device so that Studo starts automatically when a notification arrives.
The following list provides instructions on how to enable push notifications for popular Android smartphones. Note: The exact steps for this process depend on the device model and may differ from the instructions below.
Make sure Studo is on the list of protected apps. To do this, open the system settings, then go to Advanced Settings > Battery Manager > Protected Apps. Activate the checkbox next to Studo so that the app continues to run in the background even after the screen is switched off. (Further information)
- Turn off battery optimization for Studo. Go to System Settings > Apps > the three dots in the top right corner > Special Access > Optimize Battery Consumption. From here, tap on the "Apps not optimized" drop-down menu, select "All apps" and deactivate the battery optimization for the Studo app. (Further information)
- Exclude the Studo app from one of the battery optimization functions on your device. You can find this under System Settings > Battery. Deactivate the battery optimization for the Studo app and make sure that the "Limit background data" setting is deactivated. (Further information)
Make sure Studo is on the auto start list. Open System Preferences and click Apps > the gear icon > Launch Apps Automatically. Find Studo in the list and activate Studo to set the autostart.
You can also deactivate aggressive battery optimizations in the system settings under Battery > the three dots in the top right corner > Aggressive Doze. On some devices, this option is also deactivated in the system settings under Battery > Optimization > the three dots in the upper right corner > Extended optimization. (Further information)
Make sure that Studo is not closed in the background: Open the system settings and click on Battery > Battery optimization > Manual optimization settings > App energy saving settings > Studo. Select "No restriction" there.
For older Android versions: Activate Autostart for the Studo app. Open System Preferences and click Security > Permissions > Startup. Activate Studo there. (Further information)
Activate the automatic start setting for the Studo app. To do this, open the system settings and click on Energy Manager > Background app management. Select the Allow Auto Start check box for the Studo app.
Devices with Android Marshmallow (Android 6.0) or newer
If the above settings did not help, you can make sure that the Studo app is not optimized for the Doze function (battery saving). You can find this in Settings > Battery > Optimization or under Settings > Apps > the three dots in the top right corner or the gear > Configure apps > Special access or Special access > Optimizations. Make sure that Studo is excluded from the optimizations. (Further information)
Here you will also find information about manufacturers such as Meizu, Asus, Wiko, Oppo, Lenovo, Nokia, Sony and others.
How do I get push notifications when Studo is running?
Please make sure in the system settings under Apps at Studo that you have allowed push notifications for Studo. You can send yourself a test notification for testing directly in Studo: Go to Studo Settings > Notifications > Notification test 🙂
Still having troubles?
You can try if push notifications work by navigating to Studo → Settings → Notifications. Here you can find the Test notifications option, which will immediately send you a test notification. Please also try restarting your device, this might also solve the problem. If this did not help or you still have troubles, our support team is more than happy to help you out! You can contact them by using the in-app support chat which is located at the upper right corner.
Have fun with Studo!
Your Studo team