If you're a student using the Studo app at a university that uses Office365 and want to use the Studo app to access your mails, you might get an "Approval required" popup that looks like this:

This happens if your university requires administrator approval to use third-party apps, like the Studo Native Mail Client. This means that you can request your university's Office365 administrator for approval. Once they gave approval, you can log in and give the Studo app access, so you can use the app to send and receive mails.

Some universities don't give the option to "request administrator approval" directly. You may see a "Need admin approval" screen like this:

Microsoft login popup

In this case, please contact your universities helpdesk via mail and ask them to give approval for the Azure application "Studo Native Mail Client - Secure University Mails", so you can use Studo to access your mails. It's helpful to include a link to this FAQ article.


Azure Administrators

Approve the Studo application.

You can approve the Studo application by clicking here:

A white page will be displayed after approving the Studo mail application. You can determine if it was successful by looking at the URL in your browser. If it contains "admin_consent=True", the permission was granted. We are working on improving the experience. You can also use the instructions "See what permissions are currently granted to the Studo mail application" to check.

Alternatively, if your users have requested admin consent, you can approve the request using the Azure portal. The result will be the same as clicking the above button.
The steps are also explained by Microsoft in this article.

  1. Log in to https://portal.azure.com/ with your admin account

  2. Search for "Enterprise applications"

  3. In the left sidebar, navigate to "Admin consent requests"

    Screenshot: Azure Portal > Enterprise applications > Admin consent requests
  4. Click on "Studo Native Mail Client - Secure University Mails"
    If it doesn't show up, no student has requested access yet. You can proactively grant consent for your users by clicking the "Aprove Studo Mail Application" button above.

  5. Click on "Review permissions and consent" and a popup will open. Authenticate with your Azure admin account and accept the permission review:


Make sure that your settings allow users to request admin approval

If you're an admin for a university's Azure tenant, make sure that your settings allow users to request admin approval. To do this, follow these steps:

  1. Log in to https://portal.azure.com/ with your admin account

  2. Search for "Enterprise applications"

  3. In the left sidebar, navigate to "User settings"

  4. Make sure that users can request admin consent to apps they are unable to consent to and that the appropriate users, groups or roles are assigned as admin consent request reviewers. See also this screenshot:

    Screenshot: Azure Portal > Enterprise applications > user settings. Users can request admin consent to apps they are unable to consent to is enabled.


See what permissions are currently granted to the Studo mail application

If you're an admin for a university's Azure tenant and want to check what permissions the Studo app currently has, follow these steps:

  1. Log in to https://portal.azure.com/ with your admin account

  2. Search for "Enterprise applications"

  3. In the left sidebar, navigate to "All Applications" (under "Manage")

  4. In the list, click on "Studo Native Mail Client - Secure University Mails". If it doesn't show up, no permissions have been granted to the application yet.

  5. In the left sidebar, navigate to "Permissions" (under "Security")

  6. If any permissions are granted, they will be shown in the table, see this screenshot:


If you are an Azure admin at a university and have questions about security, privacy and data safety at Studo, please refer to https://studo.com/security or contact us at support@studo.com.

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